Why Driver Safety should be a Priority

Posted by: Deirdre O'Brien, November 13th, 2015

Your drivers are often the face of your company. The face of your company represents your brand, your image, your reputation and over time, your ability to attract new business and maintain existing business.

Your drivers also represent operational risk. If they aren’t adhering to best driving practices are they more at risk of getting involved in an accident? Statistics indicate accidents comprise 14% of a fleet’s total expense.

Here, we have a company asset that has both the ability to increase your revenue or drive increased costs. This most valued asset (your driver) when coached, also has the ability to help lower costs, pretty significantly too.

In today’s very competitive world, organizations can’t afford to ignore the very real advantages that following best driver practices deliver. Easier said than done? This would have been true once upon a time, but today’s fleet management solutions make it even easier than ever to deliver fleet safety across the board.

Consider also the Federal Motor Carrier Safety Administration’s Safety Management Cycle – a model developed by the FMCSA that outlines six operational areas where breakdowns may occur. The model, used in conjunction with data sourced from your fleet  management solution can help you develop your own policies and procedures, track and monitor the adherence of these policies, form the basis of regular and ongoing coaching and training programs and implement action plans when required.


Would you like to learn more?

Download our 5 Ways a Fleet Management Solution enhances safety.

North CantonWe have another incredible example of how GPS/AVL delivers rapid, game-changing results for government agencies with winter operations.

The City of North Canton was experiencing the extremely high costs of inefficient salt use in the midst of a national salt shortage and an increase in winter events. The combination was making consistent service levels impossible to sustain.

By implementing Webtech Fleet Center with its many integrations to winter operations 3rd party technology, the City of North Canton went from manually spreading road de-icing materials based on what the driver was seeing from the side-view mirror, not being able to determine when each street was plowed, not adhering to DOT salt usage recommendations, to full compliance of DOT rates, increased customer service and extremely efficient use of high-cost materials.

In the first year of use, the City of North Canton saved $300,000 in material (salt) costs alone. This doesn’t take into consideration what the City gained in terms of routing efficiencies and increased responsiveness and customer service.

Webtech Fleet Center was a game-changer for the City of North Canton.

Read all about it here.

Thank you Customers!

Posted by: Deirdre O'Brien, October 16th, 2015

Customer-Appreciation-CakeWe recently participated in a worldwide Customer Experience Day celebration at Webtech Wireless to recognize our customers and take a moment to put our gratitude in writing.

Each of us was given a card, on which to write a small note of thanks to the customer(s) that most readily comes to mind (each card was mailed this week).

We also celebrated some of the many ways we’ve made a positive difference to our customers by posting customer feedback in our cafeteria. These notes are now proudly displayed on our new Customer Compliments Board. We genuinely appreciate the kind things you had to say and strive to provide you many reasons to continue to say such nice things.

Capping it all off, we “toasted” you — our customers with two great, big cakes (one in Toronto and one in Vancouver)!

Thank you again for being such great customers. Here’s to ongoing, rewarding and fulfilling relationships!

Drive More Profit

Posted by: Deirdre O'Brien, October 14th, 2015

Profit_ImageA fleet management solution can help contribute to the overall success of your organization in many ways. This post will focus on how monitoring and adjusting driver behavior can lead to significant operational benefits — Driving More Profit.

The effects of poor driver behavior has wide-reaching implications for an organization, from brand reputation, excessive fuel and vehicle maintenance costs, increased number of accidents and higher insurance costs to increased violations and costly fines. But the opposite is true too. If an organization had the ability to implement best-driving practices, measure compliance of these practices and use the collected data to mentor and coach drivers for the long-term, the operational efficiencies and resulting savings could be dramatic. So too, could the ability to drive more profit.

A fleet management solution can assist a fleet organization to drive more profit through enhancing driver behavior by gathering driver behavior metrics and using them to:

  1.  Reduce Accidents and Lower Insurance Costs
  2. Lower Operational Costs and Increase Fuel Savings
  3. Manage Issues by Exception
  4. Train, Mentor and Coach
  5. Meet Internal Compliance Guidelines

Learn more! Download the 5 Ways Driver Behavior can DRIVE MORE PROFIT with a Fleet Management Solution

Things to consider when implementing a telematics solution

Posted by: Deirdre O'Brien, September 24th, 2015

checklistThe implementation of a telematics solution will often result in an extremely rapid ROI. But the telematics solutions of today are quite a bit different from the solutions of yesterday. Fleet Managers can quickly find themselves swimming in data. And while most managers will be able to access the data they need to make minor improvements in their operations, many won’t be maximizing the value of their system to really drive improvement within their organization.

Determine goals and objectives

What are the key drivers to implementing a telematics solution? Are you looking to enhance driver safety? Wanting to reduce operating expenses? Do you need to meet compliance guidelines? (Prepare for the ELD Mandate) Quantifying ROI will require you measure before and after results. You’ll need to know your status for several months prior to implementation to best compare against future metrics. It’s also good to set measurable goals – like increasing driver safety by 30%.

Next you’ll want to establish KPIs – these will help you continually evaluate your success on each of the identified goals.

Gain Executive Buy-In

Gaining executive buy-in is critical. Your executive team will need to sign-off on the investment and from a long-term success perspective, they need to really believe in the solution and the value it brings to the organization. Top driven implementations bring rapid ROIs and higher overall levels of success. Buy-in from the executive team will also help get the entire organization on-board and have everyone working towards a common goal. 

Determine Accountability

Determine champions within your organization. Find people who really care about the challenges your organization is facing and have the drive to help resolve them. A project sponsor will advocate for a telematics solution at every step of implementation and can make sure milestones are completed on time.

Your management team will need to identify short- and long-term goals, set realistic ROI expectations, establish budgets, and ensure the necessary resources are available.

Involve your staff members by mutually identifying key concerns, and seek their input on which performance metrics should be measured.

Create a detailed plan

Prepare a full and detailed plan to implement your telematics solution. Incorporate your goals, develop a budget, plan-out timelines, resources and evaluation steps. Try and involve your overarching company policies in the detailed plan without expending too much manpower. Consider basing your plan on lean principles:


·         Identify the problem(s) you are trying to solve

·         Understand what your current state is

·         Define your future state

·         Build a plan to achieve that future state

·         Create standard policies and procedures

·         Hold people accountable to executing against the policies and procedures

·         Execute the plan


Be realistic

Work with a timeline that is realistic and achievable. It takes time to identify your needs, develop goals and objectives, create a baseline for measurement, short-list providers and then ultimately select the one that understands your needs best. And once you’ve selected your provider you still need to factor in the time it takes to implement your solution. Depending upon the size of your fleet, you may also need to create a detailed schedule to address how/when you take each vehicle off the road for the time required to install the on-board hardware. You must also consider the time required to train your drivers, your fleet management staff and reporting and administration staff on how to get the most from your telematics solution. Timing is particularly critical if you are working on a hard deadline, such as the ELD Mandate or a seasonal shut-down. If you need to meet a specific target, you need to give yourself enough time to roll-out successfully.


Communicate with Employees

Communicate with employees before questions arise. Let them know why you’re making a telematics investment and detail the results you hope to gain. Be open and honest and let employees know how the solution will impact them. Many organizations present the solution as insurance for the drivers. Statistics support that most incidents that occur with truck drivers are initiated by other “passenger” vehicles . Introducing the solution by indicating it protects the drivers from complaints and explaining how collected data will be used as a training tool to reduce costs, improve driving habits and increase driver safety helps ease the driver adoption process. 

Maintaining Employee Buy-In

Managers should continually communicate goals for improvement, thoroughly train employees on achieving the goals and mentor and coach (including rewards for good behavior) employees over the lifetime of their service to your organization.  

Conduct Training

Training is the key to achieving the results you’ve planned for. If your employees don’t know how to properly use the solution, the solution won’t be as effective as it could be and your results won’t be as rapid or impactful.

Stay true to your plan

To get the most from your system, stay true to the plan you mapped out prior to implementation. Also really focus on tackling one KPI at a time. Get really good at gathering data specific to that KPI and analyzing it before you move on to the next. Telematics data can be overwhelming. You might have to fight the urge to jump right in and start gathering everything at once.

For a more in-depth discussion on what you should consider before implementing a telematics solution, please contact us.

The Foundation for Fleet Profit

Posted by: Deirdre O'Brien, September 8th, 2015

Make_more_moneyWebtech Wireless recently attended the Fleet Technology Expo where a wide variety of Government and Commercial fleet managers, fleet technology and solution providers and industry experts spoke about the future of fleet technology, current industry pain points, and the overarching need to continue to find ways to be more efficient, more green and more responsible.

The ability to keep on top of fleet maintenance schedules has long been a benefit of fleet management solutions. And now more recently, some fleet management solutions enable automated communication of Electronic Driver Vehicle Inspection Reports (eDVIR)  directly to maintenance personnel  for even more efficient fleet service and care.

However, it would seem that the majority of today’s enabled fleets are not taking full advantage of their fleet management solutions – most especially to better maintain their fleets.  Several sessions at the recent Fleet Technology Expo spoke to this oversight.

Approximately 95% of maintenance work continues to be reactive, not proactive. Reactive vehicle repairs are more costly than proactive repairs, resulting in excessive repair costs. Reactive maintenance also results in unnecessary vehicle downtime and wasted revenue earning opportunity.

Also consider the top five threats to fleet profit:

Four of the top five threats to fleet profit directly tie into proper vehicle maintenance. Given this, it makes even more sense to start developing a vehicle maintenance action plan utilizing your fleet management solution.

Telematics can help you track and perform proactive fleet maintenance and service for optimized costs savings, increased safety and reduction in vehicle diagnostic time as well as vehicle downtime.  Gathering mileage/odometer readings from each vehicle allows for more accurate maintenance work orders and overall increased fleet productivity. A fleet management solution can also help you address the ever-increasing need to retain your drivers.

Would you like help getting more from your Webtech Wireless Fleet Management solution? Contact us! Would you like more information on Webtech Fleet Center for all your fleet needs?

For highlights from the Fleet Technology Expo, please see our last blog post.

Highlights from the Fleet Technology Expo

Posted by: Deirdre O'Brien, August 31st, 2015

Fleet_Tech_ExpoWebtech Wireless was fortunate to exhibit at this year’s Fleet Technology Expo (formerly Green Fleet Conference and Expo).

The expo component was a great forum for Webtech Wireless to meet new prospects and potential partners. Growth and development was at the pulse of every conversation. A wide range of topics were also covered within several tracks of educational sessions.

Today we’re seeing general acceptance of telematics for enhanced operational efficiency. The next 5-10 years  should present us with some really creative and game-changing solutions that will enable us to do even more, with even more efficiency at a lower cost of ownership.

We’re going to see more in the way of regeneration – storing braking energy and utilizing it to enhance vehicle acceleration. These systems will likely pay for themselves through fuel and brake savings and they’ll significantly benefit the environment by decreasing harmful emissions.

That’s not all, we’ll see:

  • Real-world usage of autonomous trucks and the convergence of safety and efficiency
  • More predictive analytics for increased optimization
  • Double-digit fuel economy
  • More information exchange between different vehicle components
  • More intelligent routing and dispatching (ie. The technician with the best track record for up-selling furnaces will be the one dispatched to the H-VAC call
  • We should see more agnostic, on-board vehicle computing systems in the U.S.
  • More drivers will have mobile office set-ups for increased efficiency

The conference also featured two forward-thinking keynote presentations, by Ian Wright, Founder of Wrightspeed, Co-Founder of Tesla Motors and Sheryl Connelley, Futurist, Ford Motor Company.

Mr. Wright introduced the very viable option of using vehicles such as garbage trucks equipped with turbines and range extenders for incredibly efficient fuel economy and the perfect blend of battery and fuel synergy well-suited for large vehicles with frequent start and stop requirements.

Ms. Connelly captured our attention with a fascinating look at how a large auto manufacturer considers the science of how trends and fads affect change, and how these changes, coupled with evolving demographics can try to predict the requirements of future consumers.

Change is not only on the horizon, it’s occurring as you read this post. The Fleet Technology Expo only highlighted a few of the changes we can expect, however, the changes addressed at the Expo are exciting , innovative and extremely beneficial to drivers, organizations and the environment, and they are just around the corner.

Telematics – Your Savings will Surpass the Initial Cost!

Posted by: Deirdre O'Brien, August 13th, 2015


Why you Need to Adopt Telematics Technology

Government Fleet’s recent blog post identifies the following facts relating to the use of telematics by government agencies:

  1. Budget is the biggest barrier to telematics adoption for most fleets
  2. Fleets are rarely considered part of the revenue generating side of the business
  3. Many executives prefer to manage their fleet as cheaply as possible and view it solely as a cost of doing business

The post, however, points out that at this point, fleets can no longer afford to pass on the value a telematics solution brings to the table.

A key consideration for this is the incredibly rapid return on investment fleets experience with telematics solutions. Government Fleet publishes the following chart representing the percentage of seven major telematics providers’ customers that realized ROI within six months.














Additionally, over half of the fleet industry uses telematics. Those who don’t, lack detailed insight into their operations and operate at a distinct disadvantage.


Download the Telematics Return on Investment

Do you want to dig deeper? Gain a real understanding of the benefits you are likely to experience across your agency? Download a copy of the Telematics Return on Investment today and learn how you can optimize your entire business.







Government Fleet uses the cell phone as an analogy. Imagine 25 years ago when cell phones were not widely adopted in business. Now imagine running your business without them today. How much of a disadvantage would you have without the benefits of cell phones? If 96% of today’s leading telematics provider customers indicate telematics have had a positive impact on their fleet, what will the landscape look like in a few years? Government Fleet believes today you have the opportunity to join the elite clue of adopters who are using a technology that has the potential to revolutionize the world in the same fashion as the mobile phone.

Read the Government Fleet blog post. 


Sharing the Road Wisely

Posted by: Deirdre O'Brien, July 16th, 2015

Summertime often means camping and vacation road-trips, so we thought this was a good time to offer up some great driving tips, with a focus on how we can all do a better job of sharing the roads with our trucking and transportation friends.

First, some trucking statistics to highlight the importance of the trucking industry as well as to showcase the sheer volume of trucks that are currently navigating across the country.


Sharing the road safely with larger vehicles requires some understanding of the limitations of large vehicles.

Give a truck the space to stop (Avoid cutting in front of a truck)

Large vehicles require more time and distance to stop. If you need to pass or merge in front of a large vehicle ensure you can see the whole front of the vehicle in your rear-view mirror before you begin pulling in front of the vehicle.

Be aware of blind spots

Trucks have blind spots (see the diagram below). Avoid driving in trucking blind spots. If you can’t see the truck driver in the truck’s side-view mirror, the driver of the truck can’t see you.


Wide Turns

Never squeeze between a truck and a curb, as trucks need to swing wide to the left in order to make right-hand turns. And remember, truck drivers can’t see directly beside or behind them so they will not have visibility of a vehicle that attempts to squeeze between them and the curb.

The Driver Solutions blog has a great Infographic that provides a visual representation of these tips and more.

Stay safe!

Happy Canada Day and Independence Day!

Posted by: Deirdre O'Brien, July 2nd, 2015

Canada_USWebtech Wireless wishes you a Happy Canada Day and to our friends south of the border, a Happy Independence Day!

And while we are wishing you happy holidays, we’d also like to wish you the safest of holidays.

Improved safety is one of several key benefits available from our GPS/AVL Fleet Management solutions. It is also one of the driving factors behind many of our customer’s decisions to implement a fleet management solution. Safety is important to us, and as a result we’d like to share a few general safe driving tips as we enter this holiday season.

Assign a designated driver

Approximately 1 in 3 collisions involve alcohol, and 1 in ten drivers after 10 pm have consumed alcohol. The Traffic Injury Research Foundation indicates most alcohol-related crashes occur during June, July, and August. If alcohol is part of your holiday season, keep yourself and your loved ones safe by traveling on transit, via taxi service or with a designated driver.

Take brakes – ensure you are well-rested

People often travel long distances when they go on holiday. Fatigue is a form of impairment, so don’t give in to the temptation to push on. Rest stops are important. A stretch break keeps the driver alert by promoting blood circulation. Ensure you’ve had a good night’s rest before a long trip.

Keep hydrated

Hydration is vital to your mind, body, skin and overall health. Mild dehydration can include a light headache, dry mouth and fatigue. Moderate hydration can include a severe headache, more fatigue and some dizzy spells. These symptoms make for unfavorable driving conditions that could also affect the safety of you and your loved ones.

Mechanical health

Before heading out, have your vehicle inspected to make sure it’s mechanically sound. Repair or replace worn parts to avoid costly and time-consuming repairs that could affect your road trip. Check your tires, replace wipers if required, make sure all your lights work and check fluid levels.

Drive defensively

Keep a steady head, and hand at the wheel and remember that a heavy foot on the gas pedal translates into a heavy gas bill. Ensure you leave a safe amount of space between yourself and the car in front of you, shoulder check and keep out of other’s blind spots.

Have fun

Most importantly, have fun and remember fleet safety is a specialty of ours. Contact us if you’d like more information on keeping your most valued assets and your fleet safe, and your fleet business operating soundly and optimized to drive increased revenue.